Support

Steelplumb never uses a password. On the web you enter your email and we send a one-time link; in the mobile app we send a six-digit code. Both expire, so request a fresh one rather than reusing an old email. If nothing arrives, check spam, then email us and we will look at the delivery log for your address.

Crew accounts are created by your employer, not by you. Ask whoever runs Steelplumb at your company to invite your email address, and the invitation will let you straight in.

The app is for field crews: clock in and out with location confirmation, record the daily log by voice, attach photos, and send requests to the office. It works with no signal and uploads when you get service again, so keep working and let it catch up. The whole app, including notifications, is available in English and Spanish. Change it under Me in the app.

Subscriptions are managed from the web app under Settings. Subcontractors are always free and are never charged. For invoices, plan changes, or refunds, email us.

You can export your data and ask us to delete your account at any time. For deletion, here are the steps and what gets removed. See the Privacy Policy for what we hold and how deletion works, and the Terms for the agreement itself.

Email support@steelplumb.com with “security” in the subject and we will prioritise it. Please tell us before disclosing publicly so we can protect the contractors using this.